Frequently Asked Questions
Everything you need to know
Answers about plans, product, and how Merzi helps you learn faster.
Merzi turns passive watching into interactive sessions with AI notes, summaries, quizzes, flashcards, and recall practice to reinforce concepts.
The Free plan lets you create one capsule, chat with AI, and preview quizzes and flashcards to experience the workflow.
All paid plans include a 14‑day money‑back guarantee. If Merzi isn’t a fit, you can cancel and request a refund.
Yes. We offer tailored plans for institutions with advanced analytics, priority support, and collaboration features.
Merzi works in modern browsers on desktop and mobile. You can upload common video formats and documents to generate AI insights.
AI Notes automatically extract key points from your video to speed up review and highlight important ideas.
Yes. You can refine, add, or remove notes. Edits improve downstream summaries, quizzes, and flashcards.
Summaries aim for concise coverage of main concepts. You can regenerate or adjust them with prompts for your context.
Yes. Transcripts align with timestamps to let you jump to any moment, search topics, and copy references quickly.
Bookmarks mark key moments. They can be AI‑generated or manual, and help assemble quick recaps and study paths.
Mindmap will visualize relationships among concepts, enabling rapid navigation and deep understanding of complex topics.
Smart flashcards are generated from AI Notes and summaries. You can edit, practice, and export them to Anki or PDF.
Quizzes adjust difficulty based on your answers. They reinforce recall and focus on areas needing improvement.
Deep Analysis extracts patterns, frameworks, and actionable insights across the video to build expert-level understanding.
Suggestion chips offer one‑click prompts like “3 takeaways” or “Recall practice” to accelerate learning workflows.
Recall Practice strengthens memory by asking timed, targeted questions from the most recent parts of the video.
You explain concepts to the AI tutor and receive corrections and guidance—ideal for mastering complex topics.
Common formats are supported. If a file fails, convert to MP4/H.264 for best compatibility and performance.
Yes. Upload PDFs or text files to generate summaries, flashcards, and quizzes similar to video workflows.
We use secure storage and industry best practices. You control your content and can delete data at any time.
Export to PDF or Anki is available on higher plans to take your materials offline or into your favorite tools.
Analytics surface progress, mastery, time on task, and recommendations to guide efficient learning sessions.
Recommendations suggest next actions—review sections, practice recall, or generate quizzes—based on your activity.
A Capsule is a learning unit for a single video or topic that groups notes, quizzes, flashcards, and analytics together.
Be specific about goals. Ask for examples, analogies, and step‑by‑step breakdowns. Regenerate to explore different angles.
Yes. The experience is optimized for modern mobile browsers with responsive layouts and touch interactions.
Use the FAQ and in‑app help. For billing or enterprise questions, reach out via the contact options in Pricing.
Planned integrations include learning platforms and note apps. Stay tuned for announcements in the Blog.
Free is for trying workflows. Pro expands limits. Unlimited unlocks all features plus exports, analytics, and priority support.
Teams will be supported for shared content, progress tracking, and admin analytics for classrooms and study groups.
Enterprise plans include advanced analytics, role‑based access, SLAs, compliance options, and onboarding assistance.
Yes. Choose the theme that fits your environment. Both are tuned for contrast and comfort during long sessions.
Common actions like play/pause, add bookmark, and navigate tabs will support shortcuts for faster workflows.
Processing time depends on file length and complexity. We optimize pipelines to deliver notes and summaries quickly.
We support multiple languages for transcripts and summaries. Accuracy may vary; improvements roll out regularly.
Retry after converting the file, check your connection, or contact support with the error details for assistance.
Your learning state is stored securely. Sign in on any device to continue right where you left off.
You’ll be able to share summaries or export study materials. Collaboration features are planned for future updates.